About the Role
The Director of IT oversees the EDI, telephone, and network systems, in addition to supporting the ERP system, and managing vendor contracts. She/He is also responsible for managing customer service to ensure overall customer satisfaction.
Application inquiries:
Heidi Armetta, Director of HR
G&S Metal Products
(P) 216.441.0700 | Email: harmetta@gsmetal.com
Requirements
Essential Duties & Responsibilities:
Responsible for supporting the order to cash (OTC) process which includes order processing, picking and shipping products, invoicing, and receipt of payment.
Manages the maintenance of all IT related devices such as computers, laptops, tablets, printers, etc.
Conducts daily audits of the system to ensure proper functionality.
Manages projects such as EDI, implementations, server replacements, and upgrades.
Develops custom code and programs as needed to support users.
Maintains pace with technological progress, economic change, and company needs by directing continual improvements of staff, equipment, and procedures.
Makes certain daily reporting from customer service is completed.
Provides weekly status updates on projects to leadership.
Generates quotes for replacement systems of all IT devices.
Oversees vendor contracts to maintain compliance.
Approves invoices for IT billings.
Administers the company telephone system, managing the contract, following up on issues, and providing support.
Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; reviews requests for additional services and upgrades, assessing the costs and benefits to the organization.
Attends and contributes to weekly staff meetings.
Owns the IT ticketing system to ensure resolutions are happening timely.
Researches and maintains system security levels to minimize risk and prevent cyberattacks.
Required Competencies:
Strong written and verbal communication skills
Strong analytical and organizational skills
Proficient in Microsoft Office 365 as well as ERP software (QAD, SAP, JD Edwards, or similar systems)
Demonstrated leadership and problem-solving skills
Resilient with a positive attitude
Self-motivated and solid work ethic
Education & Experience:
Bachelor’s degree in Business Administration, Computer Science, or equivalent training and experience
At least 10 years of experience in a technical role
At least 8 years of management experience
Application inquiries:
Heidi Armetta, Director of HR
G&S Metal Products
(P) 216.441.0700 | Email: harmetta@gsmetal.com
About the Company